The fast casual restaurant industry is going to become increasingly reliant on hiring and retaining Millennial workers. Tech-savvy young people will expect an easy, efficient, tech-enabled hiring and on-boarding process, with computer-based training used when possible. More than a third of Millennial food service and hospitality employees say their employers could make better use of technology — not surprising given that the vast majority of Millennials use their smartphones daily, including in restaurants. Performance review technology can also help give Millennials the feedback and positive reinforcement they are often very responsive to.
Key Takeaways:
- The food and beverage industry is moving at a very fast pace and this makes restaurant managers to be pulled in more directions than ever before.
- Restaurant managers now rely on team members who are mostly millenials to make sure there is smooth running of the companies they supervise.
- When the technology is right for the work force, every member of the work force can be a star, and these technologies should attract the tech savvy population.
"While hiring and onboarding technology is important for attracting and hiring millennials, integrating technology to assist with daily restaurant operations and tasks is even more critical for consistently retaining top talent."
