Part of being in business is seeking out reviews for your business and products. Sometimes the reviews are not so favorable but the business owner shouldn't respond negatively to a negative review. One way to get a five star review was to respond to negative reviews in a new way. Yelp's data reports that business owners that respond to negative reviews within 24 hours increase the likelihood of their disgruntled customer coming back by 33%. Ultimately a negative review is based off one experience so changing that experience the next time works in favor for both the owner and the customer.
Key Takeaways:
- Sam Elbandak’s yelp page was formerly a disaster that he needed to have some shots of alcohol before taking a look at it.
- He used to have a lot of negative reviews that he would get so frustrated and depressed with them whenever he sees them.
- Many restaurant owners are urged to actively monitor their Yelp pages and ask their customers for reviews because it is part of their operations.
"Elbandak, who owns The New Spot on Polk in San Francisco, was one of three operators who spoke at a Yelp-sponsored panel at the 2019 National Restaurant Association Show in Chicago. Darnell Holloway, director of business outreach at Yelp, moderated the panel."
